Tuesday, December 23, 2014
Thursday, December 18, 2014
Tuesday, December 16, 2014
Thursday, December 11, 2014
Monday, December 8, 2014
New Total English: Even More Excess
ENGVID: How to Complain # 2
Complaining
Complaining
1 State the Problem
2 Express Your Feelings
3 Ask for Action
Dealing with Complaints
Modals of Permission (PDF)
Complaint Handling and Service Recovery
The Argument Clinic: How to Argue
Dealing with Complaints
1 Apologize
2 Ask for Specifics
3 Take Action
4 Check Back
Complaint Handling and Service Recovery
The Argument Clinic: How to Argue
Thursday, December 4, 2014
Tuesday, December 2, 2014
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