New Total English: Even More Excess

Quantifiers and Determiners

BBC: How to Complain # 1 

ENGVID: How to Complain # 2

Complaining

1 State the Problem

2 Express Your Feelings

3 Ask for Action

Dealing with Complaints

1 Apologize

2 Ask for Specifics

3 Take Action

4 Check Back

Modals of Permission (PDF)

Complaint Handling and Service Recovery

The Argument Clinic: How to Argue