ENGVID: How to Complain # 2
Complaining
Complaining
1 State the Problem
2 Express Your Feelings
3 Ask for Action
Dealing with Complaints
Modals of Permission (PDF)
Complaint Handling and Service Recovery
The Argument Clinic: How to Argue
Dealing with Complaints
1 Apologize
2 Ask for Specifics
3 Take Action
4 Check Back
Complaint Handling and Service Recovery
The Argument Clinic: How to Argue
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